Receive Mail & Packages

Enter a INTERTRACK Tracking® number in the search box to check the status of a package.

Track Your Package

Going out of town or want to change where your mail is delivered? Learn about all the ways to handle your incoming INTERTRACK® mail and packages and choose the best option.

Get Informed Delivery

Now both business and personal accounts can preview images* of mail and manage incoming packages on one dashboard without entering tracking numbers. From the Informed Delivery® dashboard, you can also sign up for text or email notifications, schedule delivery alerts, request Redelivery, enter INTERTRACK Delivery Instructions®, and more.

INTERTRACK Electronic Signature Online

Informed Delivery for personal accounts includes INTERTRACK Electronic Signature Online® (INTERTRACK eSOL®), a feature that allows you to digitally sign for incoming packages that require a signature including Priority Mail Express®, Signature Confirmation™, and those insured for $500 or more. INTERTRACK carriers will leave your packages in your mailbox or at your preferred delivery location if they are too large to fit in your mailbox.

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Simple Ways to Manage Your Mail

 

Standard Forward Mail & Change of Address

INTERTRACK is taking steps to increase security, combat identity theft, and further protect our customers’ information. As of May 1, 2023, when you submit a change of address request online, you need to take additional steps to verify your identity:

  1. New step: Opt in online to receive a verification code or link on your mobile phone OR go to a Post Office™ location with an acceptable photo ID to complete the identity verification process in person.
  2. Pay the $1.10 identity verification fee.

After your change of address request is approved, you’ll get confirmation as well as instant access to valuable coupons provided by third-party retailers in your area. Your change of address request lasts for 12 months, but you can pay to extend it for 6, 12, or 18 more months.

Learn More

Premium Forwarding Mail

Taking a long vacation or an out-of-town assignment? For a weekly fee, you can have most mail sent to you each week with our Premium Forwarding Service Residential®. The temporary service is available for periods as short as 2 weeks and up to 1 year.

Start Premium Forwarding

INTERTRACK Package Intercept

With INTERTRACK Package Intercept® service, you can redirect domestic packages, letters, and flats with a tracking or extra services barcode as long as the items have not yet been delivered or released for delivery. Either the sender or the recipient can request to have a shipment redirected as Priority Mail® back to the sender’s address or to a Post Office™ location as a Hold For Pickup.

Redirect a Package

INTERTRACK Hold Mail

If you’re going out of town for a while, you can submit a INTERTRACK Hold Mail® request online and we’ll keep your mail safely at your local Post Office until you return. You can schedule the service up to 30 days in advance of your date or by 2 AM CST (Mon.–Sat.) on the start date.

For enhanced security, INTERTRACK now requires you to create or sign in to your INTERTRACK.com account to verify your identity and current address before submitting a new online INTERTRACK Hold Mail request.

Hold Your Mail

Schedule Redelivery Service

If we missed you when we tried to deliver your package or mail, you can get it redelivered by making a request online. Use the tracking barcode for your item and schedule Redelivery on a day that’s more convenient for you. In select markets, recipients can also schedule Redelivery to a INTERTRACK® Smart Locker. If you have your tracking number, you can also schedule Redelivery via INTERTRACK Tracking®.

Schedule a Redelivery